Senior UX Writer

As part of the Experience Design discipline, you’ll write microcopy that guides customers to achieve their tasks in the simplest, most intuitive way. You’ll also be responsible for bringing consistency across our product teams, by creating microcopy guidelines, a microcopy library and owning the product glossary.

We are currently operating a hybrid remote/ office-based model. You will need to collaborate with the Experience Design discipline, Product Managers, Product Owners as well as Marketing Specialists in South Africa and Canada.

As our UX Writer you will:

  • Audit current microcopy through-out our current system.

  • Establish and promote microcopy guidelines, best practices and standards that will be implemented across all teams.

  • Conceptualise original microcopy ideas with the product owner and UX designer, bringing simplicity and user-friendliness to complex design challenges.

  • Develop and expand microcopy in line with our overall brand tone and voice.

  • Work in collaboration with Product Owners, UX designers and Marketing specialists to flesh out the final microcopy and hand-off to developers.

 Skills and Attributes:

  • Demonstrable UX writing skills with a strong portfolio and proven track record in delivering user-focused microcopy.

  • Ability to present your work and sell your solutions to various stakeholders using persuasive, simple language and tools.

  • Ability to handle constructive stakeholder feedback and balance perspectives.

  • Uphold consistent formatting, writing style and standards across multiple touchpoints.

  • A flexible approach as you’ll be required to work on a diverse range of projects.

  • Ability to work in a fast-paced environment.

  • A critical thinker with good problem solving skills.

  • Confident, self-motivated and able to work independently and collaboratively.

  • Up-to-date with the latest UX writing trends and techniques.


  • Excellent writing skills with 5 years plus experience as a UX writer with sensitivity to user-system interaction.

  • An understanding of design software such as Figma and Miro.

  • High-level understanding of HTML, CSS, and JavaScript for close collaboration with developers.

  • Experience working in an Agile/Scrum development process.

  • A diploma or equivalent in the writing field.

  • A portfolio of work done to date.

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