Customer Service Consultant - Remote

South Africa's market leader in Web Hosting is looking for individuals passionate about service, to consult customers on matters related to their hosting accounts and billing, who possess exceptional verbal and written communication skills and who are accurate, efficient administrators with a technical aptitude.

The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfillment out of seeing each customer’s query (relating to domain names, ordering, customer account and billing administration) satisfactorily resolved by telephone or email.

You will work as part of a self-organising team who value collaboration, teamwork and autonomy. There are no daily volume targets- only clearly defined quality standards.

Our organisational structure is flat and provides ample opportunity for career growth. The team value mastery of their role which is underpinned by an established mentoring and coaching culture. A thorough induction and structured training programme is followed to introduce Consultants to the organisation and the role. They are well supported by a team of software developers who empower both them and customers alike with the tools to get the job done.

Requirements

Qualifications and Experience:

  • A matric pass or equivalent is essential.
  • Minimum of two years experience in a customer-service/ customer-support environment.
  • Relevant tertiary qualification an advantage.
  • Previous experience with remote working is beneficial. 

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